Policies & Important Information

• All motel rooms and mobile homes feature digital keypads for easy, keyless entry
• On your arrival day, we’ll email your room or unit number along with your personal door code
• Your code becomes active at 3:00 PM — or earlier, if you’re approved for early check-in
• Arrive on your own schedule — no need to wait in line or check in during specific hours
• Check-out is before 11:00 AM for motel rooms and 10:00 AM for mobile homes

• Card charged one day before arrival for 100% of reservation total
• If card declines, we will make 1 attempt to collect new payment information
• Reservation may be cancelled if unable to process payment
• No refunds for early departures
• 6% sales tax applied to room total

• $150 incidental authorization will be placed in addition to your full stay amount
• Waterway Inn is not responsible for overdraft fees associated with your debit card
• Authorization released upon checkout if guest agreement followed
• Funds typically available within 5-7 business days (at discretion of your financial institution)

• $20 per dog, per day non-refundable pet fee
• Maximum of two (2) dogs per room
• Pets must be registered to a dog-friendly unit
• Pets prohibited from vehicles or property if not registered to dog-friendly unit

Individual Reservations

• 7+ days before arrival: No cancellation fee
• Under 7 days: $20 cancellation fee + 50% of first night

Group Bookings

• 14+ days notice: $20 cancellation fee
• Under 14 days: 25% of total reservation

No-Shows

• 100% of first night will be charged for no-shows

• Smoking cigarettes inside: $250 violation fee
• Marijuana not allowed inside rooms or mobile homes: $250 violation fee
• Designated outdoor smoking areas available

• $25 fee if maximum guest count exceeded
• $250 fee for smoking/marijuana violations
• $250 per day for unauthorized pets
• Replacement cost + $50/hour labor for room damage

• Guests are responsible for any damage to the room or property
• Charges include replacement cost plus $50 per hour labor to restore room
• Guests responsible for compensation if actions disturb other guests
• Please report any issues or damages immediately to the front desk

• If rooms or the property are damaged or left extremely dirty during a stay, you will be charged the amount it costs to replace the damaged item(s) plus $50 per hour labor fees to return the room to its original state
• This includes missing or damaged remotes, bedding, towels, windows, TVs, window screens, appliances, fixtures, furniture, doors, lights, mirrors, etc.
• You agree to pay for necessary guest compensation in the event your actions create a disturbance to other guests

We are a small, family-run business and have created a space to be enjoyed and respected. As we will do our best to serve you, please return the courtesy.