Privacy Policy

Last updated: May 28, 2026

Waterway Inn (“Waterway Inn,” “we,” “us,” or “our”), a JJ Resort Properties destination located at 6100 M68 Hwy, Indian River, MI 49749, respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use it, who we share it with, and the choices you have.

Information We Collect

Information you give us

• Contact form submissions. When you use our contact form, we collect your name, email address, phone number (optional), subject, and the contents of your message. This information is sent to us by email so we can respond to your inquiry.
• Booking and reservation information. When you reserve a room, you are directed to our third-party reservation provider, ResNexus, where you provide details such as your name, contact information, stay dates, and payment information. Those details are collected and processed by ResNexus (see “Third-Party Services” below).
• Other communications. Information you provide when you email, call, or otherwise correspond with us.

Information collected automatically

• Usage and device data. When you visit our website, our web server and hosting provider may automatically record technical information such as your IP address, browser type, device type, pages viewed, and referring URL.
• Cookies. Our website uses cookies that are necessary for the site to function properly. We may also use cookies for analytics to understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some site features.

How We Use Your Information

• To respond to your inquiries and provide customer service.
• To process and manage your room reservations.
• To operate, maintain, and improve our website and services.
• To send you information related to your stay or reservation.
• To comply with legal obligations and protect our rights, property, and safety.

How We Share Your Information

We do not sell your personal information. We share it only as described below:

• Service providers. With companies that perform services on our behalf, such as our reservation provider, email and hosting providers, who may only use it to provide those services.
• Legal and safety. When required by law, subpoena, or legal process, or to protect the rights, property, or safety of Waterway Inn, our guests, or others.
• Business transfers. In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Third-Party Services

Some features of our website rely on third-party services that have their own privacy policies governing the data they collect:

• ResNexus — online reservations and payment processing.
• Google — we display Google reviews on our website.
• Meta (Facebook/Instagram) — links to our social media pages.

We encourage you to review the privacy policies of any third-party site you visit through links on our website. We are not responsible for the content or privacy practices of those sites.

Data Retention

We keep personal information only as long as needed for the purposes described in this policy, to comply with our legal and accounting obligations, and to resolve disputes, after which we delete or anonymize it.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

• Cookies. You can manage or disable cookies through your browser settings.
• Access and deletion. Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Waterway Inn
6100 M68 Hwy
Indian River, MI 49749
Phone: 231-238-9370
Email: waterwayinnir@gmail.com